Q&A
Find the Answers Here
Looking for a specific product, or curious to learn more about us? Here you’ll find a list of our most common questions. If you feel that you need further information, get in touch with us and one of our representatives will gladly assist you.
WHAT IS YOUR RETURN POLICY?
Orders should be received by you no later than 7 days after postage. It should be noted that we cannot accept any responsibility for delay caused by strike (postal) or any Acts of God. During busy periods, i.e. Christmas, please allow for an additional time for posting.
Please ensure you give us a complete postal address - we cannot accept any responsibility for items that are undelivered due to the submission of an incomplete address. Please ensure that there is someone at this address that can accept delivery - we cannot accept any responsibility for items that are undelivered as there was nobody home. The customer will be responsible for meeting any further postal costs in this case.
DO YOU OFFER INTERNATIONAL SHIPPING?
At present, we only ship within UK and selected countries in Europe.
WHAT ARE YOUR PAYMENT OPTIONS?
Payment is accepted via debit/credit card & PayPal. Goods will not be dispatched until full payment is received by us. Payment of your order made via PayPal is completely secure - we don't retain any payment information or card details. We are not responsible for any charges incurred by you from your Credit Card Company or bank in relation to the processing of any order made with us. Please note that if, for any reason, your card payment is not authorized by your bank/credit card company, we will not be able to proceed with your order and it will be cancelled.